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- |Helpdesk=Operations1 KB (169 words) - 15:46, 29 November 2019
- = Task 6: Helpdesk Infrastructure = * (NGI) Regional helpdesk7 KB (986 words) - 23:26, 24 December 2014
- ...nce. Please use the new page https://ims.egi.eu/display/EGIPP/ISRM5+Verify+Helpdesk+SUs+are+working+and+perform+a+periodic+review+of+them |Doc_title = Verify helpdesk Support Units are working and perform a periodic review of them3 KB (488 words) - 15:19, 7 June 2021
- | US_HS_Consultancy_Assessment = A RT-based helpdesk is available for users to consult. Furthermore, a user can directly interac | OS_IS_Helpdesk_Assessment = The RT-based helpdesk is available for the users to report the problems. But, the users mostly p6 KB (956 words) - 18:56, 19 December 2012
- * Started preparation for the helpdesk support handover =SA1.6 Helpdesk=3 KB (381 words) - 18:38, 6 January 2015
- | OS_IS_Helpdesk_Assessment = NGI_France operates through a local helpdesk (Xhelp) interfaced with GGUS. ...ove = Better coupling of local and central helpdesk is needed. Also, local helpdesk is specific to one site and this is not a sustainable solution in the long-5 KB (770 words) - 18:52, 19 December 2012
- ...the EGI-RT system the first EMI-1 release was announced via the Technology Helpdesk. The Technology Helpdesk will need some further finetuning of the workflows and some addional option4 KB (673 words) - 19:08, 6 January 2015
- = SA1.6 Helpdesk =1 KB (183 words) - 19:55, 24 December 2014
- =SA1.6 Helpdesk=1 KB (166 words) - 18:36, 6 January 2015
- #Helpdesk and ticket procedures (e.g. Escalation processes) #Integration of helpdesk and accounting to support communities that in the future will jointly use X9 KB (1,334 words) - 14:38, 2 June 2014
- ...h are permitted to be connected to the apache server of NGI_GRNET regional helpdesk.4 KB (554 words) - 15:42, 7 January 2015
- ...l infrastructure oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through messaging. It is a critical component as Support through the EGI helpdesk to the users of the service (EGI.eu, VO Managers, EGI CSIRT, Resource Centr4 KB (557 words) - 15:21, 6 June 2016
- | HelpdeskInfrastructure_HowToImprove = Need for national helpdesk will be reassessed.3 KB (220 words) - 17:49, 20 February 2013
- ...tation= It is partially available as a technical documentation for PL-Grid Helpdesk containing e.g. statuses and allowed transitions between them. Note this is1 KB (217 words) - 10:48, 1 April 2011
- ...appear read-only in GGUS. Modification is only possible in the technology helpdesk, access to which is restricted to DMSU and TP support staff. The next quarter will see the extension of the technology helpdesk to also cover the release workflow. The TPs will then annouce releases by s4 KB (558 words) - 19:08, 6 January 2015
- The reference tools are: the operations portal, the EGI Helpdesk, the Grid configuration repository (GOCDB), the accounting repository and p ===TJRA1.2.2 EGI Helpdesk===9 KB (1,275 words) - 20:58, 24 December 2014
- ...l infrastructure oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through messaging. It is a critical component as Support through the EGI helpdesk to the users of the service (EGI.eu, VO Managers, EGI CSIRT, Resource Centr4 KB (591 words) - 17:36, 20 October 2016
- ; Helpdesk : ([[GGUS|global]]) http://www.ggus.eu/2 KB (232 words) - 18:20, 19 December 2012
- Finalise the set up a xGUS based helpdesk for the french national VO vo.france-grilles.fr which is a catch-all VO for Finalise the set up a xGUS based helpdesk for the NGI Slovenia (NGI_SI)3 KB (494 words) - 19:08, 6 January 2015
- * Provide consultancy and helpdesk service for VOs and VRCs2 KB (246 words) - 11:13, 9 December 2014