GGUS:Operations Portal FAQ
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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR CIC Portal SUPPORT UNIT
- Responsible Unit
- CIC Portal
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the CIC Portal Support?
- To ensure that the Web applications – CIC portal and Operations Portal- are operational
- http://cic.egi.eu/ and http://operations-portal.egi.eu
For which components does CIC Portal provide support?
For which components do you provide support?
- Operations Portal and CIC Web interfaces
- Lavoisier Web Service
- Regional package of the Operations Portal
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to CIC Portal Support?
Who will assign tickets to UNIT?
- All GGUS tickets assigned to CIC PORTAL SU either by TPM or directly by the users ale handled through GGUS system
Are tickets typically solved in CIC Portal Support or reassigned elsewhere?
Are tickets typically solved in UNIT or reassigned elsewhere?
- if there is a re-assignment this will be indicated in the ticket
Who is responsible for CIC Portal Support?
Who is responsible for UNIT?
- Operations Portal team : cic-information@in2p3.fr
What documentation is available on CIC Portal Support?
- http://cic.gridops.org/index.php?section=home&page=generaldoc
- https://forge.in2p3.fr/projects/opsportaluser/wiki
What is the usual "Type of Issue" for the tickets of CIC Portal?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the CIC Portal team.
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