GGUS:Software Provisioning
Revision as of 11:16, 12 September 2019 by Ggrein (talk | contribs) (moved GGUS:EGI Software provisioning support to GGUS:EGI Software Provisioning Support)
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR EGI Software Provisioning Support SUPPORT UNIT
- Responsible Unit
- EGI Software Provisioning Support
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the EGI Software Provisioning Support Support?
This is a 3rd level support unit is responsible to handle any issues about EGI Software Provisioning process.
For which components does EGI Software Provisioning Support provide support?
This unit provides support for the following services
- EGI Repository and related support tools
- EGI Software Provisioning process
- EGI Quality Assurance
- UMD Provisioning Process
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to EGI Software Provisioning Support Support?
TPM
Are tickets typically solved in EGI Software Provisioning Support Support or reassigned elsewhere?
Most tickets are handled internally or in co-operation with DMSU
Who is responsible for EGI Software Provisioning Support Support?
EGI SA2
What documentation is available on EGI Software Provisioning Support Support?
What is the usual "Type of Issue" for the tickets of EGI Software Provisioning Support?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the EGI Software Provisioning Support team.
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