GGUS:EGI Software Provisioning Support

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR EGI Software Provisioning Support SUPPORT UNIT
Responsible Unit
EGI Software Provisioning Support
Helpdesk 
GGUS (Operations Helpdesk by TPM)

Contents

What is the purpose of the EGI Software Provisioning Support Support?

This is a 3rd level support unit is responsible to handle any issues about EGI Software Provisioning process.

For which components does EGI Software Provisioning Support provide support?

This unit provides support for the following services

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to EGI Software Provisioning Support Support?

TPM

Are tickets typically solved in EGI Software Provisioning Support Support or reassigned elsewhere?

Most tickets are handled internally or in co-operation with DMSU

Who is responsible for EGI Software Provisioning Support Support?

EGI SA2

What documentation is available on EGI Software Provisioning Support Support?

EGI Software Provisioning

What is the usual "Type of Issue" for the tickets of EGI Software Provisioning Support?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the EGI Software Provisioning Support team.

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