Difference between revisions of "GGUS:Information System Development FAQ"
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|Helpdesk=Technology | |Helpdesk=Technology | ||
|purpose= To answer tickets related to the BDII service and the ginfo client. | |purpose= To answer tickets related to the BDII service and the ginfo client. | ||
|components=For which components do you provide support? | |||
|assigned by=Who will assign tickets to UNIT (e.g. DMSU, TPM)? | |||
|solved by=Are tickets typically solved in UNIT or reassigned elsewhere? | |||
|responsible= Maria Alandes Pradillo, CERN | |responsible= Maria Alandes Pradillo, CERN | ||
|documentation= https://tomtools.cern.ch/confluence/display/IS/Home | |documentation= https://tomtools.cern.ch/confluence/display/IS/Home | ||
|comments=Additional information | |||
}} | }} |
Revision as of 08:20, 22 April 2013
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR Information System Development SUPPORT UNIT
- Responsible Unit
- Information System Development
- Helpdesk
- Technology Provider (by DMSU)
What is the purpose of the Information System Development Support?
To answer tickets related to the BDII service and the ginfo client.
For which components does Information System Development provide support?
For which components do you provide support?
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to Information System Development Support?
Who will assign tickets to UNIT (e.g. DMSU, TPM)?
Are tickets typically solved in Information System Development Support or reassigned elsewhere?
Are tickets typically solved in UNIT or reassigned elsewhere?
Who is responsible for Information System Development Support?
Maria Alandes Pradillo, CERN
What documentation is available on Information System Development Support?
https://tomtools.cern.ch/confluence/display/IS/Home
What is the usual "Type of Issue" for the tickets of Information System Development?
Other
Comments
Additional information
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Information System Development team.
Search
- Please use this link to search inside the GGUS FAQ