Difference between revisions of "EGI-InSPIRE:NA3 Metrics Y2"
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*ES : 325 | *ES : 325 | ||
*Fusion : 94 | *Fusion : 94 | ||
| | | Total : | ||
*HEP : 8130 | |||
*LS : 1093 | |||
*CC : 609 | |||
*AA : 615 | |||
*ES : 314 | |||
*Fusion : 95 | |||
| ... | | ... | ||
|- | |- | ||
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*Multidisciplinary : 2959 | *Multidisciplinary : 2959 | ||
*Other : 3410 | *Other : 3410 | ||
| .. | | Total : | ||
*Computer Sci. and Math. : 40 | |||
*Multidisciplinary : 3323 | |||
*Other : 4055 | |||
| ... | | ... | ||
|} | |} |
Revision as of 16:42, 8 February 2012
This page lists EGI-InSPIRE NA3 metrics for project year two (May 2011 - April 2012)
All NA3 metrics are available here
Activity level metrics
The following metrics were collected by the NA3 activity for the EGI-InSPIRE Quarterly Reports every three months :
Metric ID (scope) | Metric | Explanation | Task | Query example (where applicable) | Q5: May-Jul 2011 (value on 1st of Aug 2011) | Q6: Aug-Oct 2011 (value on 1st of Nov 2011) | Q7: Nov-Jan 2011-2012 (value on 1st of Feb 2012) | Q8: Feb-Apr 2012 (value on 1st of May 2012) |
---|---|---|---|---|---|---|---|---|
M.NA3.1 | Number of GGUS tickets CREATED (grouped by submitting community – where available) | Grouping as:
|
TNA3.2/3 | User tickets Op. tickets |
user: 1971 operational: 795 |
user: 1904 operational: 653 |
user: 2138 operational: 730 |
MNA3.1_Q8 |
M.NA3.2 | Average and Median Solution time to resolve tickets (in days) | Average and median grouping methods:
|
TNA3.3 | Query example | average: 22.1 median: 16.1 |
average: 22.7 median: 16.3 |
average: 35.8 median: 30.2 |
MNA3.2_Q8 |
M.NA3.3 | Uptime of User Support websites:
|
by UCST after all services are migrated to EGI Nagios | TNA3.4 | EGI nagios | training: 99% AppDB: 99% VO Services:
|
training: 99%
|
training: %
|
MNA3.3_Q8 |
M.NA3.4 | Visitors to User Support websites:
|
Number of "unique visitors" from Google Analytics (UCST). "Unique views" were used in the past by VODashboard. | TNA3.4. | Google analytics | training: 425 AppDB: 534 VO Services:
|
training: 324 AppDB: 212 VO Services:
|
training: 197 AppDB: 154 VO Services:
|
MNA3.4_Q8 |
M.NA3.5 | Number of VO Support Services:
|
Reported by VO Services team. Evaluation documents should be in the group's wiki page | TNA3.4 |
|
|
MNA3.5_Q7 | MNA3.5_Q8 | |
M.NA3.6 | Number of Applications in the AppDB:
|
Collected by UCST using the reporting page in AppDB | TNA3.4/3 | 365 36 636 |
368 36 643 |
354 39 649 |
MNA3.6_Q8 | |
M.NA3.7 | Number of Training Days delivered through NGI Training events | UCST collects by counting the event days in Training Marketplace | TNA3.4/3 | (Training days, not trainee days!) Example |
38 | 65 | 27 | MNA3.7_Q8 |
M.NA3.8 | Number of:
|
* OP needs to be improved so UCST can collect this
|
TNA3.1 | Number of new and decommissioned VOs include national VOs VO metrics |
3/0 10/16/26 110 |
2/6 8/28/27 112 |
MNA3.8_Q7 | MNA3.8_Q8 |
M.NA3.9 | Number of users (grouped by community and VO) | OP needs to be improved so UCST can collect this any time | TNA3.1 | Users summary | Total : 18,793 (Jul. 28)
|
Total : 19,053 (Nov. 16)
|
Total : 21126 (Feb. 8)
|
MNA3.9_Q8 |
The MS304 "User Support Metrics" milestone document provides a discussion forum on the metrics that should be captured about user support. This document is formally updated in July 2011 (MS307), July 2012 (MS310) and July 2013 (MS313).
Project level metric
The following activity (NA3) metrics are aligned against the project’s objectives.
Project Objectives |
Objective Summary |
Metric | Provider | Q5: May-Jul 2011 (captured on 1st of Aug 2011) | Q6: Aug-Oct 2011 (captured on 1st of Nov 2011) | Q7: Nov-Jan 2011-2012 (captured on 1st of Feb 2012) | Q8: Feb-Apr 2012 (captured on 1st of May 2012) |
---|---|---|---|---|---|---|---|
PO3 | Sustainable support for Heavy User Communities | Number of users from HUC VOs (M.SA1.Size.7) | Calculated from M.NA3.9 by UCST. Number includes HEP, LS, CC, AA, ES, Fusion | Total : 9,672 (Jul. 28)
|
Total : 9,870 (Nov. 16)
|
Total :
|
... |
PO4 | Addition of new User Communities | Number of users from non-HUC VOs | Calculated from M.NA3.9 by UCST | Total : 5840 (Jul. 28)
|
Total : 6411 (Nov. 16)
|
Total :
|
... |