Difference between revisions of "EGI-InSPIRE:NA3 Metrics Y2"
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| Number of GGUS tickets CREATED (grouped by submitting community – where available) | | Number of GGUS tickets CREATED (grouped by submitting community – where available) | ||
| Grouping as: | | Grouping as: | ||
* User tickets | * User tickets: Submitted outside of Operations Portal | ||
* Operational tickets | * Operational tickets: Submitted from Operations Portal | ||
| TNA3.2/3 | | TNA3.2/3 | ||
| [https://gus.fzk.de/stat/stat.php?from_date=01+May+2010&to_date=31+Jul+2010&stat_type=all_tickets Query example] | | [https://gus.fzk.de/stat/stat.php?from_date=01+May+2010&to_date=31+Jul+2010&stat_type=all_tickets Query example] |
Revision as of 15:31, 15 August 2011
This page lists EGI-InSPIRE NA3 metrics for project year two (May 2011 - April 2012)
All NA3 metrics are available here
Activity level metrics
The following metrics were collected by the NA3 activity for the EGI-InSPIRE Quarterly Reports every three months :
Metric ID (scope) | Metric | Explanation | Task | Query example (where applicable) | Q5: May-Jul 2011 (captured on 1st of Aug 2011) | Q6: Aug-Oct 2011 (captured on 1st of Nov 2011) | Q7: Nov-Jan 2011-2012 (captured on 1st of Feb 2012) | Q8: Feb-Apr 2012 (captured on 1st of May 2012) | |||
---|---|---|---|---|---|---|---|---|---|---|---|
M.NA3.1 | Number of GGUS tickets CREATED (grouped by submitting community – where available) | Grouping as:
|
TNA3.2/3 | Query example | ... | ... | ... | ... | |||
M.NA3.2 | Average and Median Solution time to resolve tickets | Average and median for groupings:
|
TNA3.3 | Query example | ... | ... | ... | ... | |||
M.NA3.3 | Uptime of User Support websites:
|
by UCST after all services are migrated to EGI Nagios | TNA3.4 | ... | ... | ... | ... | ||||
M.NA3.7 | Number of VO Support Services:
|
I.Blanquer | TNA3.4 | 7 1 0 |
12 1 0 |
4 3 1 (VO SAM) |
2 5 2 (2 instances of the VO SAM) |
2 (VBrowser and Migrating Desktop) 5 (GANGA, DIANE. MINIDASHBOARD, VO SAM and VBROWSER) 2 (2 VO SAM instance at LIP and UPV) |
2 (VO Admin Dashboard, LFCBrowseSE) 7 (GANGA, DIANE. MINIDASHBOARD, VO SAM, VBROWSER, VO Admin Dashboard, LFCBrowseSE) 3 (2 VO SAM instance at LIP and UPV, 1 VO Admin Dashboard at LIP) | ||
M.NA3.8 | Number of Applications in the AppDB:
|
M.Chatziangelou | TNA3.4/3 | 249 20 494 |
249 20 494 |
265 21 512 |
342 30 618 |
342 30 618 |
365 36 636 | ||
Number of Trainers in the Trainers database | Not used any longer | TNA3.4/3 | 57 | 57 | 57 | 57 | 57 (Note: Trainers' database was not supported and the function has thus been deleted.) |
NOT COLLECTED | |||
M.NA3.10 | Number of Training Days delivered through NGI Training events | R.McLennan (UCST) | TNA3.4/3 | (Training days, not trainee days!) | 11 | 28 | 82 Note: There were a further 10 significant training events promoted by EGI. These ranged from MSc courses to non European events and have thus been excluded from this 'metric', though they serve to demonstrate EGI's growing influence. |
14 |
39 | 38 | |
M.NA3.11 | Number of:
|
|
TNA3.1 | Including national VOs On first day of quarter On first day of quarter |
10/0 13/23/27 85 |
10/1 19/20/28 89 |
3/0 17/22/28 92 |
3/6 11/26/25 95 |
3/0 22/16/30 98 |
... 10/16/26 ... | |
M.NA3.12 | Number of users (grouped by community and VO) | C.Lorphelin | TNA3.1 | Not exact numbers. Some VOMS servers can be inaccessible at the time of capturing. The metrics have been refined and since May 1st numbers are extracted from the new portal. | 12,409:
|
13,209:
|
13,848
|
12,984
|
18,271
|
... |
Further information: - Sources to obtain GGUS metrics: https://gus.fzk.de/ws/ticket_info.php?ticket=63412
The MS304 "User Support Metrics" milestone document provides a discussion forum on the metrics that should be captured about user support. This document is formally updated in July 2011 (MS307), July 2012 (MS310) and July 2013 (MS313).
Project level metric
The following activity (NA3) metrics are aligned against the project’s objectives.
Project Objectives |
Objective Summary |
Metric | Provider | Target Y1 |
May-Jul 2010 | Aug-Oct 2010 | Nov-Jan 2011 | Feb-Apr 2011 | May-Jul 2011 |
---|---|---|---|---|---|---|---|---|---|
PO4 | Addition of new User Communities | Number of users from non-HUC VOs (Can be calculated using M.NA3.12) | N.Ferreira (UCST) | 0 500 1500 |
3542 Computer Science and Mathematics (24); Multidisciplinary (1682); Other (1836) |
3749 Computer Science and Mathematics (28); Multidisciplinary (1850); Other (1871) |
4109 Computer Science and Mathematics (10); Multidisciplinary (1987); Other (2112) |
4075 Computer Science and Mathematics (12); Multidisciplinary (1974); Other (2089) |
... |