Difference between revisions of "Template:GGUS-FAQ"
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{{DEFAULTSORT:{{{sortname|{{PAGENAME}}}}}}} | {{DEFAULTSORT:{{{sortname|{{PAGENAME}}}}}}} | ||
[[Category:FAQ Responsible Units (GGUS)]] | [[Category:FAQ Responsible Units (GGUS)]] | ||
<hr />'''FAQ FOR {{{Unit}}} SUPPORT UNIT''' | <hr />'''FAQ FOR {{{Unit}}} SUPPORT UNIT''' | ||
; Responsible Unit: {{{Unit}}} | ; Responsible Unit: {{{Unit}}} | ||
; | ; Helpdesk : {{GGUS-Helpdesk-{{{Helpdesk|Operations}}}}} | ||
<!-- == Interface == | <!-- == Interface == | ||
; E-Mail: {{{E-Mail}}} | ; E-Mail: {{{E-Mail}}} | ||
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== For which components does {{{Unit}}} provide support? == | == For which components does {{{Unit}}} provide support? == | ||
{{{components|unknown}}} | {{{components|unknown}}} | ||
== Which quality of service (QoS) will you provide? == | |||
{{{service quality|unknown}}} | |||
== Who will assign tickets to {{{Unit}}} Support? == | == Who will assign tickets to {{{Unit}}} Support? == | ||
{{{assigned by|unknown}}} | {{{assigned by|unknown}}} | ||
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== What documentation is available on {{{Unit}}} Support? == | == What documentation is available on {{{Unit}}} Support? == | ||
{{{documentation|unknown}}} | {{{documentation|unknown}}} | ||
== What is the usual "Type of Issue" for the tickets of {{{Unit}}}? == | |||
{{{type of issue|Other}}} | |||
== Comments == | |||
{{{comments|No comments.}}} | |||
== What if I have questions which are not dealt with by this FAQ? == | == What if I have questions which are not dealt with by this FAQ? == | ||
{{{more|Open a {{GGUS ticket}} indicating that it should be directed at the {{{Unit}}} team.}}} | {{{more|Open a {{GGUS ticket}}indicating that it should be directed at the {{{Unit}}} team.}}} | ||
{{GGUS search}}</includeonly><noinclude> | {{GGUS search}}</includeonly><noinclude> | ||
; All fields | ; All fields | ||
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|E-Mail= user@domain | |E-Mail= user@domain | ||
|Interface= H/X/A | |Interface= H/X/A | ||
| | |Helpdesk=Operations | ||
|purpose= What is the purpose of the UNIT? | |purpose= What is the purpose of the UNIT? | ||
|components= For which components do you provide support? | |components= For which components do you provide support? | ||
|assigned by=Who will assign tickets to UNIT? | |service quality= Which quality of service (QoS) will you provide? | ||
|assigned by=Who will assign tickets to UNIT (e.g. DMSU, TPM)? | |||
|solved by=Are tickets typically solved in UNIT or reassigned elsewhere? | |solved by=Are tickets typically solved in UNIT or reassigned elsewhere? | ||
|responsible=Who is responsible for UNIT? | |responsible=Who is responsible for UNIT? | ||
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|more=What if I have questions which are not dealt with by this FAQ? | |more=What if I have questions which are not dealt with by this FAQ? | ||
|sortname=Name of the UNIT, with first letter upper case and everything else lower case | |sortname=Name of the UNIT, with first letter upper case and everything else lower case | ||
|comments=Additional information | |||
}} | }} | ||
; short one | ; short one | ||
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|Unit= Responsible Unit | |Unit= Responsible Unit | ||
|Interface= H | |Interface= H | ||
|purpose= What is the purpose of the UNIT? | |purpose= What is the purpose of the UNIT? | ||
|responsible=Who is responsible for UNIT? | |responsible=Who is responsible for UNIT? | ||
|service quality= Which quality of service (QoS) will you provide? | |||
|documentation= What documentation is available on UNIT? | |documentation= What documentation is available on UNIT? | ||
|sortname=Unit | |sortname=Unit | ||
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<nowiki><!-- put the following lines above the }}</nowiki> | <nowiki><!-- put the following lines above the }}</nowiki> | ||
|components=For which components do you provide support? | |components=For which components do you provide support? | ||
|assigned by=Who will assign tickets to UNIT? | |assigned by=Who will assign tickets to UNIT (e.g. DMSU, TPM)? | ||
|solved by=Are tickets typically solved in UNIT or reassigned elsewhere? | |solved by=Are tickets typically solved in UNIT or reassigned elsewhere? | ||
|comments=Additional information | |||
--> | --> | ||
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; Usage explained at : [[GGUS:FAQ Responsible Units]] | ; Usage explained at : [[GGUS:FAQ Responsible Units]] | ||
[[Category:GGUS template]] | [[Category:GGUS template]] | ||
</noinclude> | |||
<noinclude> | |||
[[Category:Templates]] | |||
</noinclude> | </noinclude> |
Latest revision as of 08:18, 12 April 2016
- All fields
{{GGUS-FAQ |Unit= Responsible Unit |E-Mail= user@domain |Interface= H/X/A |Helpdesk=Operations |purpose= What is the purpose of the UNIT? |components= For which components do you provide support? |service quality= Which quality of service (QoS) will you provide? |assigned by=Who will assign tickets to UNIT (e.g. DMSU, TPM)? |solved by=Are tickets typically solved in UNIT or reassigned elsewhere? |responsible=Who is responsible for UNIT? |documentation= What documentation is available on UNIT? |more=What if I have questions which are not dealt with by this FAQ? |sortname=Name of the UNIT, with first letter upper case and everything else lower case |comments=Additional information }}
- short one
{{GGUS-FAQ |Unit= Responsible Unit |Interface= H |purpose= What is the purpose of the UNIT? |responsible=Who is responsible for UNIT? |service quality= Which quality of service (QoS) will you provide? |documentation= What documentation is available on UNIT? |sortname=Unit }} <!-- put the following lines above the }} |components=For which components do you provide support? |assigned by=Who will assign tickets to UNIT (e.g. DMSU, TPM)? |solved by=Are tickets typically solved in UNIT or reassigned elsewhere? |comments=Additional information -->
- Interface
- H = mail address read by humans / X = XML format / A = automatic help desk system
- Used for
- GGUS:FAQ
- Usage explained at
- GGUS:FAQ Responsible Units