Difference between revisions of "GGUS:APEL client & Accounting Repository FAQ"
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{{GGUS-FAQ | {{GGUS-FAQ | ||
|Unit= APEL | |Unit= APEL client & Accounting Repository | ||
|Interface= H | |Interface= H | ||
|purpose=To deal with operational and deployment issues with the APEL accounting software. | |purpose=To deal with operational and deployment issues with the APEL accounting software. | ||
|components=Glite-APEL, apel-parsers, and the central APEL repository. | |components=Glite-APEL, apel-parsers, and the central APEL repository. | ||
|service quality= [[FAQ_GGUS-QoS-Levels]] | |||
|assigned by=TPM or others, no special permissions. | |assigned by=TPM or others, no special permissions. | ||
|solved by=Operational and deployment issues are solved in this SU. Suspected software bugs in glite-APEL will be assigned to [[GGUS:APEL-EMI FAQ|APEL-EMI SU]]. | |solved by=Operational and deployment issues are solved in this SU. Suspected software bugs in glite-APEL will be assigned to [[GGUS:APEL-EMI FAQ|APEL-EMI SU]]. | ||
Line 10: | Line 10: | ||
|documentation=Development, FAQ and APEL encryption information is available in | |documentation=Development, FAQ and APEL encryption information is available in | ||
https://wiki.egi.eu/wiki/APEL | https://wiki.egi.eu/wiki/APEL | ||
|sortname= | |sortname=Apelclientaccountingrepository | ||
|type of issue= Accounting | |||
}} | }} |
Latest revision as of 14:21, 29 November 2019
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR APEL client & Accounting Repository SUPPORT UNIT
- Responsible Unit
- APEL client & Accounting Repository
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the APEL client & Accounting Repository Support?
To deal with operational and deployment issues with the APEL accounting software.
For which components does APEL client & Accounting Repository provide support?
Glite-APEL, apel-parsers, and the central APEL repository.
Which quality of service (QoS) will you provide?
Who will assign tickets to APEL client & Accounting Repository Support?
TPM or others, no special permissions.
Are tickets typically solved in APEL client & Accounting Repository Support or reassigned elsewhere?
Operational and deployment issues are solved in this SU. Suspected software bugs in glite-APEL will be assigned to APEL-EMI SU.
Who is responsible for APEL client & Accounting Repository Support?
The developer team based at RAL (UK).
What documentation is available on APEL client & Accounting Repository Support?
Development, FAQ and APEL encryption information is available in https://wiki.egi.eu/wiki/APEL
What is the usual "Type of Issue" for the tickets of APEL client & Accounting Repository?
Accounting
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the APEL client & Accounting Repository team.
Search
- Please use this link to search inside the GGUS FAQ