Difference between revisions of "GGUS:UNICORE-Server FAQ"
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|assigned by=It gets forwarded from the EGI Deployed Middleware Support Unit (DMSU) or the EMI Support Unit | |assigned by=It gets forwarded from the EGI Deployed Middleware Support Unit (DMSU) or the EMI Support Unit | ||
|solved by=The Responsible Unit makes sure that the ticket is analysed and solved by either finding a workaround or by assigning it the to the UNICORE bug tracker. | |solved by=The Responsible Unit makes sure that the ticket is analysed and solved by either finding a workaround or by assigning it the to the UNICORE bug tracker. | ||
|type of issue=Computing Services | |||
|documentation= | |documentation= | ||
* UNICORE documention http://www.unicore.eu/documentation/ | * UNICORE documention http://www.unicore.eu/documentation/ |
Latest revision as of 10:19, 11 November 2015
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR UNICORE-Server SUPPORT UNIT
- Responsible Unit
- UNICORE-Server
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the UNICORE-Server Support?
Within the European Middleware Initiative user support for UNICORE components is done through GGUS support units. This support unit is taking care of UNICORE-Server This support unit is part of third level user support (EMI). It processes incoming tickets by analysing them, finding a workaround, assigning it to the UNICORE bug tracker, or assigning it to the EMI support unit for further processing.
For which components does UNICORE-Server provide support?
UNICORE-Server
Which quality of service (QoS) will you provide?
Who will assign tickets to UNICORE-Server Support?
It gets forwarded from the EGI Deployed Middleware Support Unit (DMSU) or the EMI Support Unit
Are tickets typically solved in UNICORE-Server Support or reassigned elsewhere?
The Responsible Unit makes sure that the ticket is analysed and solved by either finding a workaround or by assigning it the to the UNICORE bug tracker.
Who is responsible for UNICORE-Server Support?
EMI user support team for UNICORE
What documentation is available on UNICORE-Server Support?
- UNICORE documention http://www.unicore.eu/documentation/
- EMI wiki https://twiki.cern.ch/twiki/bin/view/EMI/WebHome
What is the usual "Type of Issue" for the tickets of UNICORE-Server?
Computing Services
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the UNICORE-Server team.
Search
- Please use this link to search inside the GGUS FAQ