Difference between revisions of "FAQ GGUS-QoS-Levels"
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QoS level declaration
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= QoS levels = | = QoS levels = | ||
There are three different QoS levels, each defining different [[FAQ GGUS-Waiting-For-PT-Process#Respond_to_a_ticket|response times]] for given Ticket Priority. | There are three different QoS levels, each defining different [[FAQ GGUS-Waiting-For-PT-Process#Respond_to_a_ticket|response times]] for given [[FAQ_GGUS-Ticket-Priority|Ticket Priority]]. | ||
*Base | *Base | ||
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| 5 working days | | 5 working days | ||
|- | |- | ||
| urgent | | urgent | ||
| 5 working days | | 5 working days | ||
|- | |- | ||
| very urgent<br> | | very urgent<br> | ||
| 1 working day | | 1 working day | ||
|- | |- | ||
| top priority | | top priority | ||
| 1 working day | | 1 working day | ||
|} | |} | ||
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| 5 working days | | 5 working days | ||
|- | |- | ||
| urgent<br> | | urgent<br> | ||
| 1 working day | | 1 working day | ||
|- | |- | ||
| very urgent | | very urgent | ||
| 1 working day | | 1 working day | ||
|- | |- | ||
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| '''Medium''' | | '''Medium''' | ||
|- | |- | ||
| Gstat | | Gstat | ||
| Gstat | | Gstat | ||
| Asa Hsu | | Asa Hsu | ||
| | | |
Revision as of 13:48, 15 August 2014
GGUS wiki / GGUS Documentation
FAQ GGUS-QoS-Levels
QoS stands for Quality of Support. It describes the level of support provided by Support Units in GGUS system.
is impacting the ticket priority colour in GGUS and the warnings are sent to SUs if 75% of the maximum response time of the QoS level are over.
QoS levels
There are three different QoS levels, each defining different response times for given Ticket Priority.
- Base
- Medium
- Advanced
The defaut QoS level, if not declared differently, is Base.
Base Level
Base QoS level defines a response time of 5 working days regardless of the ticket priority.
Medium Level
Ticket Priority | Response time |
---|---|
less urgent | 5 working days |
urgent | 5 working days |
very urgent |
1 working day |
top priority | 1 working day |
Advanced service
Ticket Priority | Response time |
---|---|
less urgent | 5 working days |
urgent |
1 working day |
very urgent | 1 working day |
top priority | 4 working hours |
QoS level declaration
This table shows which SU is providing which QoS.
Support Unit | Product Team | Leader | Contact | QoS |
---|---|---|---|---|
GGUS | GGUS | Guenter Grein | support AT ggus.org | Advanced |
dCache Support | dCache | Patrick Fuhrmann | support@dcache.org | Advanced |
QosCosGrid | QCG | Tomasz Piontek | piontek AT man.poznan.pl | Advanced |
CREAM-BLAH | CREAM | Lisa Zangrando | blah-cream AT lists.infn.it | Medium |
EMIR | EMIR |
Shiraz Memon | a.memon AT fz-juelich.de | Medium |
caNL | caNL |
Zdeněk Šustr | sustr4 AT cesnet.cz | Medium |
StoRM | VOMS-StoRM | Andrea Ceccanti | andrea.ceccanti AT cnaf.infn.it | Medium |
UNICORE-Client | UNICORE | Bernd Schuller | b.schuller AT fz-juelich.de | Medium |
UNICORE-Server | UNICORE | Bernd Schuller | b.schuller AT fz-juelich.de | Medium |
VOMRS | Steve Traylen |
steve.traylen AT cern.ch | Medium | |
VOMS | VOMS-StoRM | Andrea Ceccanti | andrea.ceccanti AT cnaf.infn.it | Medium |
VOMS-Admin | VOMS-StoRM | Andrea Ceccanti | andrea.ceccanti AT cnaf.infn.it | Medium |
EMI UI | EMI Common (UI & WN) | Cristina Aiftimiei | cristina.aiftimiei AT pd.infn.it | Medium |
EMI WN | EMI Common (UI & WN) | Cristina Aiftimiei | cristina.aiftimiei AT pd.infn.it | Medium |
gLite Security | gLite security | John White | John.White AT cern.ch | Medium |
IDGF | IDGF | Robert Lovas | Robert.Lovas AT sztaki.mta.hu |
Medium |
WMS | WMS | Marco Cecchi | marco.cecchi AT cnaf.infn.it | Medium |
gLite L&B | L&B | Zdenek Sustr | sustr4 AT cesnet.cz | Medium |
Gridsite | NGI_CZ/Metacentrum | Zdenek Sustr/Miroslav Ruda | sustr4 AT cesnet.cz | Medium |
Proxyrenewal | NGI_CZ/Metacentrum | Zdenek Sustr/Miroslav Ruda | sustr4 AT cesnet.cz | Medium |
Information System Development | CERN BDII | Maria Alandes CERN | maria.alandes.pradillo AT cern.ch | Medium |
APEL | APEL | Stuart Pullinger | stuart.pullinger@stfc.ac.uk |
Medium |
Metrics Portal | Metric Portal | Ivan Diaz Alvarez | idiaz AT cesga.es |
Medium |
Accounting Portal | Accounting Portal | Ivan Diaz Alvarez | idiaz AT cesga.es | Medium |
GOC DB | GOC DB | David Meredith | david.meredith AT stfc.ac.uk | Medium |
Grid Monitoring | SAM | Emir Imamagic |
eimamagi AT srce.hr |
Medium |
Operations Portal | Ops Portal | Cyril L'Orphelin | cic-information@in2p3.fr | Medium |
WNoDes | WNoDeS | Elisabetta Ronchieri |
elisabetta.ronchieri AT cnaf.infn.it |
Medium |
Applications Database (AppDB) |
AppDB |
Marios Chatziangelou |
appdb-support AT iasa.gr |
Medium |
Messaging | Paschalis Korosoglou | pkoro AT grid.auth.gr | Medium | |
rOCCI | rocci-server, rocci-core, rocci-api, and rocci-cli | Zdenek Sustr |
sustr4 AT cesnet.cz |
Medium |
Resource Allocation | Marcin Radecki | radecki at agh.edu.pl | Medium | |
MPI | gLite MPI | Enol Fernandez | enolfc AT ifca.unican.es | Medium |
Gstat | Gstat | Asa Hsu | Medium | |
DGAS |
Andrea Guarise | andrea.guarise AT to.infn.it | Base | |
Perun |
Boris Parak | perunv3@metacentrum.cz | Base | |
UI WN Tarball SU |
Matthew Doidge | m.doidge AT lancaster.ac.uk | Base | |
ARC | NORDUGRID-ARC | Balazs Konya / Oxana Smirnova | oxana.smirnova AT hep.lu.se | Base |
ARGUS | ARGUS | Valery Tschopp | valery.tschopp AT switch.ch | Base |
DPM Development | CERN Data | Oliver Keeble | oliver.keeble AT cern.ch | Base |
FTS Development | CERN Data | Oliver Keeble | oliver.keeble AT cern.ch | Base |
ARGO/SAM EGI Support | Christos Kanellooulos |
skanct AT grid.auth.gr |
Base | |
Data Management Clients Development | CERN Data | Oliver Keeble | oliver.keeble AT cern.ch | Base |
LFC Development | CERN Data | Oliver Keeble | oliver.keeble AT cern.ch | Base |
EGCF |
Globus IGE/EGCF | Ionel Muntean |
egcf_cb@ige-project.eu |
Base |
AMGA | AMGA | Soonwook Hwang | hwang AT kistispamnot.re.kr | Base |
SAGA | SAGA | Antony Wilson | antony.wilson AT stfc.ac.uk | Base |
gLite Yaim Core | gLite Yaim Core | Cristina Aiftimiei | cristina.aiftimiei AT pd.infn.it | Base |
ELOG Operations | Stefan Roiser | stefan.roiser AT cern.ch | Base | |
LSF Utils | Ulrich Schwickerath | batch-rota AT cern.ch | Base | |
gLite Identity Security | John White | john.white AT cern.ch | Base | |
REBUS | Lawrence Field | laurence.field AT cern.ch | Base | |
SGE Utils | CESGA | ge-support AT listas.cesga.es | Best-Effort |