Difference between revisions of "GGUS:NGI GE FAQ"
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|Unit= NGI_GE | |Unit= NGI_GE | ||
|Interface= H | |Interface= H | ||
|Updated= | |Updated= 2011-03-30 | ||
|purpose= NGI_GE support team purpose is to deal with issues related to the operation of grid site | |purpose= NGI_GE support team purpose is to deal with issues related to the operation of grid site | ||
GE-01-GRENA in Georgia. User’s tickets related to site operation in Georgia should be addressed to the NGI_GE support team. | GE-01-GRENA in Georgia. User’s tickets related to site operation in Georgia should be addressed to the NGI_GE support team. | ||
|documentation= The documentation is available at GE-01-GRENA grid site and will be posted to http://www.grena.ge/ soon. | |documentation= The documentation is available at GE-01-GRENA grid site and will be posted to http://www.grena.ge/ soon. | ||
|sortname=Ngi GE | |sortname=Ngi GE | ||
|components=We support users for all services deployed in NGI_GE | |components=We support users for all services deployed in NGI_GE. | ||
|responsible=Nugzar Gamtsemlidze | |assigned by=GGUS tickets assigned to NGI_GE helpdesk. | ||
|solved by=Tickets are typically solved at NGI_GE helpdesk. | |||
|responsible=Operation manager Nugzar Gamtsemlidze | |||
}} | }} | ||
Latest revision as of 15:26, 30 March 2011
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR NGI_GE SUPPORT UNIT
- Responsible Unit
- NGI_GE
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_GE Support?
NGI_GE support team purpose is to deal with issues related to the operation of grid site GE-01-GRENA in Georgia. User’s tickets related to site operation in Georgia should be addressed to the NGI_GE support team.
For which components does NGI_GE provide support?
We support users for all services deployed in NGI_GE.
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NGI_GE Support?
GGUS tickets assigned to NGI_GE helpdesk.
Are tickets typically solved in NGI_GE Support or reassigned elsewhere?
Tickets are typically solved at NGI_GE helpdesk.
Who is responsible for NGI_GE Support?
Operation manager Nugzar Gamtsemlidze
What documentation is available on NGI_GE Support?
The documentation is available at GE-01-GRENA grid site and will be posted to http://www.grena.ge/ soon.
What is the usual "Type of Issue" for the tickets of NGI_GE?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_GE team.
Search
- Please use this link to search inside the GGUS FAQ