- Science gateway — A community-specific set of tools, applications, and data collections that are integrated together via a web portal or a desktop application, providing access to Resources and Services.
- Scientific Disciplines — A particular branch of scientific knowledge; "the science of genetics"
- Service — Way to provide value to customers through bringing about results that they want to achieve
- Service acceptance criteria — Criteria that must be fulfilled by the time a new or changed service is deployed and made available to customers / users
- Service catalogue — Customer-facing list of all live services offered along with relevant information about these services
- Service component — Logical part of a service that provides a function enabling or enhancing a service
- Service design and transition package — Entirety of plans for the design and transition of a specific new or changed service
- Service level agreement — Documented agreement between a customer and service provider that specifies the service to be provided and the service targets that define how it will be provided
- Service level indicator — A defined quantitative measure of some aspect of the level of service that is provided. The Indicator is a measure of the service level provided by a service provider to a customer. SLIs form the basis of Service Level Targets, which in turn form form the basis of Service Level Agreements.
- Service management — Entirety of activities performed by a service provider to plan, deliver, operate and control services offered to customers
- Service management plan — Overall plan for implementing and operating a service management system (SMS)
- Service management system — Overall management system that controls and supports management of services within an organisation or federation
- Service option — A choice of utility and warranty that the customer can/should specify when commissioning the service.
- Service owner — An individual with the overall responsibility of a given service
- Service portfolio — Internal list that details all the services offered by a service provider, including those in preparation, live and discontinued
- Service provider — Organisation or federation (or part of an organisation or federation) that manages and delivers a service or services to customers
- Service report — Report that details the performance of a service versus the service targets defined in service level agreements (SLAs) – often based on key performance indicators (KPIs).
- Service request — User request for information, advice, access to a service or a pre-approved change
- Service review — Periodic evaluation of the quality and performance of a service together with the customer or under consideration of customer feedback, from which opportunities for improvement are identified, follow-up actions to increase the value of the service are determined
- Service target — Reference / target values for a parameter used to measure the performance of a service, listed in a service level agreement (SLA) related to this service
- Solution — A combination of products, services, and intellectual property focused on solving a problem (opportunity) that creates and/or drives value (measurable) and can be significantly standardised. The solutions components can be from either the provider and one or more partners, and the solutions implementer can be the provider, the partner, the customer itself, or a combination of the three.
- Standard — A document, established by consensus and approved by a Standards Organisation, which provides, for common and repeated use, rules, guidelines or characteristics for activities or their results, aimed at the achievement of the optimum degree of order in a given context. Compliance is not compulsory.
- Standard Organisation Body — A chartered organisation tasked with producing Standards and specifications, according to specific and strictly defined requirements, procedures and rules.
- Supplier — External organisation that provides a (supporting) service or service component(s) to the service provider, which they need to provide services to their customers / users
- Supporting Asset — Any information processing system, service or service component (including applications and cloud services) or part of the physical / environmental or communication infrastructure which realises / supports the hosting, processing, storage, transfer or protection of information assets.
Overview
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