EGI-InSPIRE:Tasks and services

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Task 1: Activity Management (Coordination/Operations Coordination/Operations management coordination)

Task 2: A Secure Infrastructure

Global services:
O-E-16 Security response (Security coordination)
(Security coordination/Security Incident Response)
(Security coordination/Security monitoring tools)
(Security coordination/Security Operations Coordination)
(Security coordination/Security Policy Coordination)
(Security coordination/Security Policy Training)
NGI international services:
O-N-9a NGI operational security

Task 3: Service Deployment

Global services:
O-E-9 Middleware rollout (Repository of validated software/Staged rollout)
O-E-11 Interoperability (Coordination/Operations Coordination/Operations integration coordination)
NGI international services:
O-N-9b Rollout
O-N-9d Interoperability in the region

Task 4: Infrastructure for Grid Management

Global services:
O-E-1 GOCDB (Core Grid Services/Core Technical Grid Services/GOCDB)
O-E-3 Monitoring infrastructure (Core Grid Services/Core Technical Grid Services/Service Availability Monitoring)
O-E-4 Operations portal and dashboard ((Core Grid Services/Core Technical Grid Services/Operations Portal)
O-E-12 Tools for network troubleshooting and monitoring
NGI International services:
O-N-1 Grid topology database
O-N-3 Grid repositories (for operational tools)
O-N-4 operations portal and dashboard

Task 5: Accounting

Global services:
O-E-2 Central accounting repository and portal (Core Grid Services/Core Technical Grid Services/Accounting Portal and (Core Grid Services/Core Technical Grid Services/Accounting Repository)
NGI International services:
O-N-2 NGI accounting infrastructure

Task 6: Helpdesk Infrastructure

Global services:
O-E-6 Helpdesk (Core Grid Services/Core Technical Grid Services/Incident Management Tool)
O-E-8 User requirements ()
NGI International services:
O-N-6 NGI helpdesk system

Task 7: Support Teams

Global services:
O-E-7 1st line support (TPM) (Helpdesk Support/Ticket triage and assignment) complemented by
(Helpdesk Support/1st level support)
(Helpdesk Support/2nd level support)
(Helpdesk Support/Ticket oversight and follow-up)
O-E-12 Coordination of network support (Coordination/Operations Coordination/Network support)
NGI International services:
O-N-5 Oversight (NGI 1st line, ROD) (Coordination/Operations Coordination)
O-N-7 NGI support team
O-N-9c Resource allocation

Task 8 Providing a Reliable Grid Infrastructure

Global services:
O-E-5 Grid operations oversight (COD) (Coordination/Operations Coordination/Grid oversight)
O-E-14 Core grid services (Core Grid Services/Core Technical Grid Services/Catch-all Services for Small User Communities)
O-E-13 Best practices and procedures (Coordination/Operations Coordination/Documentation)
NGI International services:
O-N-8 Grid core services
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