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  1. EGI ITSM PROC SLM1EGI ITSM PROC SLM1 Review service catalogue
  2. EGI ITSM PROC SLM3EGI ITSM PROC SLM3 Negotiate/sign/update/resign an SLA
  3. EGI ITSM PROC SLM4EGI ITSM PROC SLM4 Evaluate and report on SLA fulfilment and notify customer in case of SLA violation
  4. EGI ITSM PROC SPM2EGI ITSM PROC SPM2 Add/Update/Retire a service in the service portfolio
  5. EGI ITSM PROC SPM5EGI ITSM PROC SPM5 Collect/Update information about each organization party/member involved in service delivery
  6. EGI ITSM PROC SRM1EGI ITSM PROC SRM1 Review a report catalog
  7. EGI ITSM PROC SRM2EGI ITSM PROC SRM2 Define/Update/Terminate a service report
  8. EGI SMS PlanEGI IT Service Management Plan
  9. EGI ITSM activitiesEGI IT Service Management activities
  10. EGI ITSM proceduresEGI IT Service Management procedures
  11. EGI SMS General RequirementsEGI IT Service Management requirements
  12. EGI ITSM RequirementsEGI IT Service Management requirements
  13. EGI SMS Roles and responsibilitiesEGI IT Service Management roles and responsibilities
  14. EGI Service Continuity Availability ManagementEGI Service Availability and Continuity Management
  15. EGI Supplier Relationship ManagementEGI Supplier and Federation Member Relationship Management
  16. SSC6-NGI-UKSSC6 NGI UK
  17. TDGEGI CSIRT:TDG
  18. Distributed Competency CentreEGI-InSPIRE:Distributed Competence Centre

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