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Inspire reports menu: Home SA1 weekly Reports SA1 Task QR Reports NGI QR Reports NGI QR User support Reports

1. Task Meetings

Date (dd/mm/yyyy) Url Indico Agenda Title Outcome
weekly (phone): Participants Maria Dimou, Helmut Dres, Guenter Grein "shopping list" meeting traceable at:
need driven no INDICO URL one on one meetings with NGI interface developers testing the interfaces, resolving interface issues
need driven no INDICO URL meetings with EGI-SA2 /EMI /IGE definition of the technology support workflows and their implementation

2. Main Achievements


Opened LHCOPN TTS towards standard GGUS tickets

Report Generator

Implementation of the new report generator has started. A first prototype will be presented on EGI community forum in March 2012.

Integration of new NGIs

Assuming that the nordic and baltic countries are covered by NGI_NDGF all NGIs besides Russia are integrated now. ROC_Russia awaits finishing the setup of NGI Georgia before starting the transition process.

GGUS-SNOW interface

Enhanced GGUS-SNOW interface and fine tuned synchronization work flow.

GGUS structure

Support units

A couple of new support units have been introduced during the last quarter. They are

  • EMI UI
  • EMI WN
  • MPI User Support

Support units decommissioned in the last quarter are

  • GridMap

All decommissioned support units have been moved to the list of former support units.

The "Operations" support unit was moved from category "Other" to category "EGI" in the support unit drop down list.


VOs “” and "" were added to the list of VOs which provide support via GGUS.

GGUS web interface

  • Implemented warning in case of concurrent ticket updates
  • Grid certificates now required for registration in GGUS
  • Implemented automatic ticket closing for tickets in status "solved" or "unsolved"
  • Updated mail templates
  • Replaced reply mail address "" by "" for reminder mails
  • Updated priority colour algorithm

3. Issues and Mitigation

Issue Description Mitigation Description
Assessment of adaption of GGUS access model to meet the needs of CSIRT This discussion is ongoing

4. Plans for the next period

GGUS report generator

implementing new report generator and present first prototype on EGI community forum

xGUS for France Grilles

Set up a xGUS based helpdesk for the french national VO which is a catch-all VO for multiple communities.

GGUS-SNOW interface

There are still some minor changes waiting for implementation and testing.

Interfaces with other ticketing systems

Set up interface for new NGI_FRANCE ticketing system OTRS.

High availability

  • Auto-switching between Web Front-ends
  • Auto-switching between Logic Servers
  • On call duty service integration