EGI-InSPIRE:SA1.6-QR12

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Inspire reports menu: Home SA1 weekly Reports SA1 Task QR Reports NGI QR Reports NGI QR User support Reports


Contents


1. Task Meetings

Date (dd/mm/yyyy) Url Indico Agenda Title Outcome
weekly (phone): Participants Maria Dimou, Helmut Dres, Guenter Grein https://www.egi.eu/indico/categoryDisplay.py?categId=27 "shopping list" meeting traceable at: https://savannah.cern.ch/projects/esc/ and https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements
monthly (web conf): Representatives from EMI, EGI, IGE, NGIs, GGUS team, WLCG https://indico.egi.eu/indico/categoryDisplay.py?categId=78 GGUS Advisory board meeting Further development of GGUS system
need driven no INDICO URL one on one meetings with NGI interface developers testing the interfaces, resolving interface issues
need driven no INDICO URL meetings with EGI-SA2 /EMI /IGE definition of the technology support workflows and their implementation

2. Main Achievements

Report Generator

Most features of the Report Generator went online with the Feb release. However some minor changes are still to be done: RT 4750 RT 4752

GGUS structure

Support units

Decommissioned support units

New support units

VOs

Decommissioned VO

Introduced new VO

Review of VOs with low number of tickets or without any tickets in GGUS and checking the members of the VO mailing lists.

GGUS web portal

 - Info about team and alarm members/tickets
 - Ticket relation in GGUS
 - Brief instruction how to process GGUS tickets

GGUS system

Interfaces with other ticketing systems

Alarm tests after GGUS releases

High availability

3. Issues and Mitigation

Issue Description Mitigation Description
Collaboration of GGUS with CSIRT CSIRT decided not using GGUS.
Collaboration of GGUS and PRACE This action is postponed as it has only low priority for PRACE at the moment.

4. Plans for the next period

GGUS report generator

Implement some minor requirements that came up lately.

GGUS structure

Interfaces with other ticketing systems

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