Submitting a middleware requirement

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Submitting a middleware requirement

NGI/EIRO Operations Centre Managers can submit requirements concerning deployed middleware on behalf of their NGI and their resource centres. Requirements are collected on the requirements hosted on the EGI RT system. These are regularly collected by the Operations Management Board (OMB) on a quarterly basis, but every NGI/EIRO is free to submit a requirement when needed.

Who is responsible of processing middleware requirement tickets? Requirements are discussed and prioritized in the framework of the OMB at least on a quarterly basis, depending on the urgency of the requirement.

Opening a ticket on RT

Go to RT, select the requirements queue (top right-hand corner) from the drop-down menu, and select New ticket.

Setting a middleware requirement ticket

This section provides information on how to properly set the ticket metadata:

Priority

Priority can be set at the moment of the creation of the ticket. In order to do so, use the Impact field. The priority levels that can be selected in the impact field are in a range of 4 levels, from low to high as follows:

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