EGI-InSPIRE:Sa1 2012-11-21

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Progress of SA1 issues

Nothing new to report


SA1.1 Activity Management


SA1.2 Security

SA1.3 Staged rollout

SA1.3 Integration

  1. Globus integration task meeting 16.11.2012

SA1.4 Central tools

POST MORTEM Yesterday a misconfiguration on the EGI message broker instance running at HG-03-AUTH caused publishing of a wrong message broker endpoint information onto top BDIIs. The issue was fixed earlier today at approximately 11:40 EEST. A workaround to the issue was communicated to the administrators to the NGI SAM instances today at 9:43 CET.

This problem caused all the org.sam.CREAMCE-JobSubmit-/ops/Role=lcgadmin tests on NGI/ROC Nagios instances to fail with "proxy expired" error. The impact of the issue is still being assessed.

It will took several hours before CREAM tests come back to function properly as the test jobs already submitted with the information of the bad broker, have to fail for timeout, and only then new test jobs can be submitted.

The incident has an impact on OPS Availability and Reliability statistics of sites. Statistics will be recomputed automatically by the SAM team. There is no need to request recomputations explicitly. A recomputation will be triggered as soon as SAM becomes stable again.

SA1.5 Accounting

Repository - Network outage last Tuesday and additional unscheduled downtime on 20/11 due to power cut and other infrastructural issues at RAL - assessment of latest list of sites not publishing user DNs and discussion at the OMB. proceeded today with the opening of NGI tickets to foster progress in fixing this problem:

Portal - New release of the Accounting Portal on, changes in this version:

SA1.6 Helpdesk

SA1.7 Support

Software Support

#88630 may have broader impact, we will the next operations meeting.

Software support was presented at todays OMB, no specific comments received.

DMSU tickets flow Nov 4--10
assigned 17
back to tpm 0
reassigned to 3rd level 11
solved 3
open DMSU tickets status
assigned 1
in progress 11
waiting for reply 3
on hold 4

Network Support

No report received

SA1.8 Availability and core services

  1. Publication of final A/R reports for October 2012
  2. There is an open request from NGI_IT to perform recomputation of A/R for October
  3. Finalized migration procedure for dteam VO from VOMRS onto VOMS endpoint
  4. Final migration and provision of UMD2 based VOMS only service scheduled for end of November
  5. Ongoing investigation of notification mechanism on UMD2 based VOMS endpoint
  6. Handling of dteam VO membership/registration requests


  1. ongoing work on EGI service proftolio
  2. work started to split Availability and reliability monthly statistics page into procedure and page with statistics
  3. EGI OLA introducted during OMB meeting
  4. new preocedure created PROC16 Unsupported software version decommission and introduced on OMB meeting for approval
  5. new escalation process created: Escalation for operational problem with unsupported MW at site and introduced on OMB meeting for approval
  6. User documentation space was created


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