EGI-InSPIRE:Sa1 2012-11-14

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Progress of SA1 issues

Grid software maintenance and support. The Operations Management Board assessed the risk and the related affecting operations assets . The min risks identified are: the availability of specialized support, the commitment to a timely delivering of fixes in case of high or critical vulnerabilities affecting the production infrastructure, the end of support of the LFC catalogue. The UMD software provisioning processes will be revised in preparation to the decommissioning of the EMI repository. The involvement of into the some of the global tasks delivered by EMI and IGE such as technical and software release coordination is being discussed with Technology Providers


SA1.1 Activity Management

SA1.2 Security

SA1.3 Staged rollout

SA1.3 Integration

SA1.4 Central tools

SA1.5 Accounting

Mainly reactive support work this week. Plus handling the fall-out from a site-wide power failure at RAL.

SA1.6 Helpdesk

SA1.7 Support

Software Support

GGUS #87929 may have broader impact, will be reported to Operations.

Currently there are no open high-priority tickets with swsupport and TPs.

DMSU tickets flow Nov 4--10
assigned 21
back to tpm 1
reassigned to 3rd level 17
solved 3
open DMSU tickets status
assigned 0
in progress 5
waiting for reply 4
on hold 2

Network Support

No report received. Perfsonar MDM support and generic network support activities being discussed with DANTE as part of a new MoU

SA1.8 Availability and core services

Catch All Core Services + A/R Report



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