EGI-InSPIRE:Sa1 2012-10-31

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Contents


Progress of SA1 issues

Milestones/Deliverables

SA1.1 Activity Management

MEETINGS

ACTIVITIES

SA1.2 Security

SA1.3 Staged rollout

SA1.3 Integration

SA1.4 Central tools

SA1.5 Accounting

SA1.6 Helpdesk

Discussion of handling of tickets that do not receive feedback from the submitter; discussion of reporting lines to notify EMI/IGE in case of tickets that are not making progress; revision of policy about closing middleware incident reports with low priority that are unattended for 6 months

SA1.7 Support

1. org.sam.glexec.WN-gLExec as operations test
2. unsupported middleware followup
3. Followup underperforming resource centres

Software Support

DMSU tickets flow Oct 21 -- Oct 27
assigned 20
back to tpm 0
reassigned to 3rd level 18
solved 1
open DMSU tickets status
assigned 1
in progress 1
waiting for reply 5
on hold 2

Network Support

SA1.8 Availability and core services

Catch All Core Services

Documentation

Meetings

Personal tools
Namespaces
Variants
Actions
Navigation
Toolbox
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