EGI-InSPIRE:Sa1 2012-09-25

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Progress of SA1 issues

(SA1) PQ8 Grid software maintenance and support: Spread sheet with information required from PT/group of PTs being edited: continuation of support through GGUS, requirement submission though RT, willingness to establish an SLA with EGI (defining level of support and response times in case of security issues), repository of choice for software release


SA1.1 Activity Management

SA1.2 Security

SA1.3 Staged rollout

SA1.3 Integration

SA1.4 Central tools

SA1.5 Accounting

SA1.6 Helpdesk

SA1.7 Support

Software Support

We had a short face-to-face meeting at EGI TF, we agreed to start the new merged TPM-DMSU handling process from October 8.

DMSU tickets flow Sept 16-23
assigned 8
back to tpm 0
reassigned to 3rd level 5
solved 0

These numbers are quite low, most of people (both users and supporters) were enjoying the EGI TF.

open DMSU tickets status
assigned 1
in progress 3
waiting for reply 7
on hold 5

Network Support

Internal reports to the GARR Team about Prage's TF 2012. Planning of next steps and allocation of further resources on VMware.

SA1.8 Availability and core services



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