GGUS:WS-PGRADE/gUSE FAQ

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FAQ FOR WS-PGRADE/gUSE SUPPORT UNIT
Responsible Unit
WS-PGRADE/gUSE
Helpdesk 
GGUS (Operations Helpdesk by TPM)

Contents

What is the purpose of the WS-PGRADE/gUSE Support?

WS-PGRADE/gUSE, developed by MTA SZTAKI and released under the Apache 2.0 license offers a workflow-oriented science gateway framework with different customization methodologies. Components of the workflow can use resources offered by the EGI LToS Platform, the EGI Federated cloud and other EGI resources as well. MTA SZTAKI provides support for WS-PGRADE/gUSE through this support unit.

For which components does WS-PGRADE/gUSE provide support?

For the science gateway operated inside the EGI LToS Platform.

Which quality of service (QoS) will you provide?

Medium.

Who will assign tickets to WS-PGRADE/gUSE Support?

A ticket is usually assigned to the WS-PGRADE/gUSE Support Unit by EGI 2nd level user support or directly by informed users or site admins. Tickets may also be re-assigned by other Support Units in case a cause for a perceived issue is tracked down to WS-PGRADE/gUSE or related services and components.

Are tickets typically solved in WS-PGRADE/gUSE Support or reassigned elsewhere?

Tickets are typically solved in this unit.

Who is responsible for WS-PGRADE/gUSE Support?

WS-PGRADE/gUSE development team at MTA SZTAKI.

What documentation is available on WS-PGRADE/gUSE Support?

The following documentation is available:

What is the usual "Type of Issue" for the tickets of WS-PGRADE/gUSE?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the WS-PGRADE/gUSE team.

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