GGUS:WLCG Job Monitoring FAQ

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FAQ FOR WLCG Job Monitoring SUPPORT UNIT
Responsible Unit
WLCG Job Monitoring
Helpdesk 
GGUS (Operations Helpdesk by TPM)

Contents

What is the purpose of the WLCG Job Monitoring Support?

For which components does WLCG Job Monitoring provide support?

Interactive view and Job Accounting, both for CMS [1] [2] and ATLAS [3] [4]

Which quality of service (QoS) will you provide?

Best Effort Support

Who will assign tickets to WLCG Job Monitoring Support?

Tickets are usually assigned by the TPM

Are tickets typically solved in WLCG Job Monitoring Support or reassigned elsewhere?

Tickets are usually solved by the Unit

Who is responsible for WLCG Job Monitoring Support?

wlcg-monitoring@cern.ch

What documentation is available on WLCG Job Monitoring Support?

What is the usual "Type of Issue" for the tickets of WLCG Job Monitoring?

Monitoring

Comments

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the WLCG Job Monitoring team.

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