GGUS:WLCG Experiment Probe Submission Framework FAQ

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FAQ FOR WLCG Experiment Probe Submission Framework SUPPORT UNIT
Responsible Unit
WLCG Experiment Probe Submission Framework
Helpdesk 
GGUS (Operations Helpdesk by TPM)

Contents

What is the purpose of the WLCG Experiment Probe Submission Framework Support?

This support unit takes care of the WLCG Experiments Test Framework (ETF) tickets - framework that schedules SAM tests in WLCG and reports to WLCG SAM3.

For which components does WLCG Experiment Probe Submission Framework provide support?

WLCG Experiments Test Framework (ETF), which includes ncgx, nagios-stream, nagios plugins, experiments plugins, check_mk and nagios-core

Which quality of service (QoS) will you provide?

Best effort support

Who will assign tickets to WLCG Experiment Probe Submission Framework Support?

Tickets are usually assigned by the WLCG Infrastructure Monitoring SU (SAM3)

Are tickets typically solved in WLCG Experiment Probe Submission Framework Support or reassigned elsewhere?

Tickets are usually solved by the Unit

Who is responsible for WLCG Experiment Probe Submission Framework Support?

sam-support@cern.ch, etf-support@cern.ch

What documentation is available on WLCG Experiment Probe Submission Framework Support?

http://etf.cern.ch/docs/

What is the usual "Type of Issue" for the tickets of WLCG Experiment Probe Submission Framework?

Monitoring

Comments

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the WLCG Experiment Probe Submission Framework team.

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