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GGUS:UMD Product Submission FAQ

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Responsible Unit
UMD Product Submission
GGUS (Operations Helpdesk by TPM)

What is the purpose of the UMD Product Submission Support?

This support unit collects the tickets assigned to the 3rd level support for which the product team released a new product version that fixes the problem, and made it available for the UMD software provisioning process . The ticket must contain a reference to the product version that fixes the issue reported initially in the ticket. Once the product version referred in the ticket is released in UMD the ticket is solved, and the submitter knows he can find it in the UMD repositories.

For which components does UMD Product Submission provide support?

No specific component.

Which quality of service (QoS) will you provide?

Who will assign tickets to UMD Product Submission Support?

The 3rd level support or DMSU

Are tickets typically solved in UMD Product Submission Support or reassigned elsewhere?

Tickets are typically not reassigned

Who is responsible for UMD Product Submission Support?

- Peter Solagna (EGI SA2) - João Pina (EGI SA1.3) - Kostas Koumantaros (EGI SA2)

What documentation is available on UMD Product Submission Support?

No specific documentation beside this FAQ

What is the usual "Type of Issue" for the tickets of UMD Product Submission?




What if I have questions which are not dealt with by this FAQ?

Please submit a GGUS ticket