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FAQ FOR Perun SUPPORT UNIT
- Responsible Unit
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the Perun Support?
Perun covers management of the whole ecosystem around the users' identities, groups, resources and services. Perun is well suited for managing users within organizations and projects, managing access rights to the services. It provides functionality to manage all entities (e.g. users, groups, virtual organizations, resources, services) and their relationships. Perun development team provides user support through this support unit.
For which components does Perun provide support?
The Perun SU provides support for the following components and services: Perun Identity Management System, EGI FedCloud Identity Management, EGI FedCloud Account Propagation to OpenNebula-based sites.
Which quality of service (QoS) will you provide?
Best effort. Nevertheless thanks to propagation of ACL using push mechanism (https://wiki.metacentrum.cz/wiki/Propagation), managed services aren't affected by possible Perun outage. They simply stay on last know configuration.
Who will assign tickets to Perun Support?
A ticket is usually assigned to the Perun Support Unit by EGI 2nd level user support or directly by informed users or site admins. Tickets may also be re-assigned by other Support Units in case a cause for a perceived issue is tracked down to Perun or related services and components.
Are tickets typically solved in Perun Support or reassigned elsewhere?
Tickets are typically solved in this unit.
Who is responsible for Perun Support?
Perun development team.
What documentation is available on Perun Support?
What is the usual "Type of Issue" for the tickets of Perun?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Perun team.
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