GGUS:NGI IL FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR NGI_IL SUPPORT UNIT
Responsible Unit
NGI_IL
Helpdesk 
GGUS (Operations Helpdesk by TPM)

Contents

What is the purpose of the NGI_IL Support?

The aim of NGI-IL support unit is to deal with all kind of issues related to operations of grid sites in Israel. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Israel should be addressed to NGI-IL support unit.

For which components does NGI_IL provide support?

unknown

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to NGI_IL Support?

unknown

Are tickets typically solved in NGI_IL Support or reassigned elsewhere?

unknown

Who is responsible for NGI_IL Support?

unknown

What documentation is available on NGI_IL Support?

All information is available at http://isragrid.org.il/

What is the usual "Type of Issue" for the tickets of NGI_IL?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the NGI_IL team.

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