GGUS:NGI HU FAQ

From EGIWiki
Jump to: navigation, search
GGUS-logo.jpg

GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR NGI_HU SUPPORT UNIT
Responsible Unit
NGI_HU
Helpdesk 
GGUS (Operations Helpdesk by TPM)

Contents

What is the purpose of the NGI_HU Support?

The aim of NGI_HU support unit is to deal with all kinds of issues related to operations of grid sites in Hungary. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Hungary should be addressed to NGI_HU support unit.

For which components does NGI_HU provide support?

We support users and site administrators for all components and services deployed in NGI_HU

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to NGI_HU Support?

NGI_HU ROD team

Are tickets typically solved in NGI_HU Support or reassigned elsewhere?

NGI_HU ROD team solve the problems or they will reassign it to the competent site administrator if needed

Who is responsible for NGI_HU Support?

NGI_HU ROD team

What documentation is available on NGI_HU Support?

Technical documentation for sites will be made available for administrators on https://www.mgkk.hu/ngi_hu/internal internal pages, public information is available on http://www.mgkk.hu/ngi_hu pages with a lot of info for users.

What is the usual "Type of Issue" for the tickets of NGI_HU?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the NGI_HU team.

Search


Personal tools
Namespaces
Variants
Actions
Navigation
Toolbox
Print/export