GGUS:NGI ARMGRID FAQ
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FAQ FOR NGI_ARMGRID SUPPORT UNIT
- Responsible Unit
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_ARMGRID Support?
NGI_ARMGRID support team purpose is to deal with all kind of issues related to operations of grid sites in Armenia. User’s tickets related to site operations in Armenia should be addressed to the NGI_ARMGRID support team.
For which components does NGI_ARMGRID provide support?
Which quality of service (QoS) will you provide?
Who will assign tickets to NGI_ARMGRID Support?
Ticket can reach to the NGI_ARMGRID support unit through the GGUS ticketing system.
Are tickets typically solved in NGI_ARMGRID Support or reassigned elsewhere?
Who is responsible for NGI_ARMGRID Support?
What documentation is available on NGI_ARMGRID Support?
All documentation available on the official site of the NGI_ARMGRID at: http://www.grid.am/
What is the usual "Type of Issue" for the tickets of NGI_ARMGRID?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_ARMGRID team.
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