GGUS:EOSC Portal FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR EOSC Portal SUPPORT UNIT

Responsible Unit
EOSC Portal
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the EOSC Portal Support?

To ensure that the Web application - EOSC Portal - is operational.

For which components does EOSC Portal provide support?

https://eosc-portal.eu/

Which quality of service (QoS) will you provide?

According to: https://wiki.egi.eu/wiki/FAQ_GGUS-QoS-Levels

Who will assign tickets to EOSC Portal Support?

TPM or portal operations support

Are tickets typically solved in EOSC Portal Support or reassigned elsewhere?

Solved if the scope applies.

Who is responsible for EOSC Portal Support?

Cyfronet Marketplace team

What documentation is available on EOSC Portal Support?

tbd

What is the usual "Type of Issue" for the tickets of EOSC Portal?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the EOSC Portal team.

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