GGUS:Catch-All Services FAQ
FAQ FOR Catch-All Services SUPPORT UNIT
- Responsible Unit
- Catch-All Services
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the Catch-All Services Support?
To support the EGI Catch-all Services
For which components does Catch-All Services provide support?
The EGI Catch-all Services SU will deal with problems concerning these issues:
- EGI Catch All CA;
- DTEAM VO;
- VO Services for testing and production activities of new VOs
Which quality of service (QoS) will you provide?
Who will assign tickets to Catch-All Services Support?
A ticket is usually assigned to the EGI Catch-all Services SU by TPM.
Are tickets typically solved in Catch-All Services Support or reassigned elsewhere?
The EGI Catch-all Services supporters either resolve the matter and solve the ticket or they assign the ticket to another support unit.
Who is responsible for Catch-All Services Support?
Members of the EGI Catch-all Support team
What documentation is available on Catch-All Services Support?
What is the usual "Type of Issue" for the tickets of Catch-All Services?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Catch-All Services team.
- Please use this