GGUS:EGI CVMFS Service FAQ
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FAQ FOR EGI CVMFS Service SUPPORT UNIT
- Responsible Unit
- EGI CVMFS Service
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the EGI CVMFS Service Support?
CVMFS is a distributed file system used on grid and cloud sites, also local clusters for software distribution for numerous VOs (including LHC and EGI supported VOs). This support unit deals with operational matters of EGI CVMFS service run by STFC RAL. EGI PROC20 and PROC22 procedures are of specific interest as the related tickets have to be assigned to this SU.
For which components does EGI CVMFS Service provide support?
Stratum-0 and Uploader services dealing with *.egi.eu repositories.
Which quality of service (QoS) will you provide?
Medium level (FAQ_GGUS-QoS-Levels)
Who will assign tickets to EGI CVMFS Service Support?
TPM or others, also direct issue reporting by individual users is anticipated
Are tickets typically solved in EGI CVMFS Service Support or reassigned elsewhere?
Issues concerning the EGI CVMFS service and infrastructure will be handled by this SU. Issues concerning the CVMFS software will be re-assigned to the CVMFS SU.
Who is responsible for EGI CVMFS Service Support?
What documentation is available on EGI CVMFS Service Support?
What is the usual "Type of Issue" for the tickets of EGI CVMFS Service?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the EGI CVMFS Service team.
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