GGUS:Applications on Demand (EC3) FAQ

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FAQ FOR Applications on Demand (EC3) SUPPORT UNIT

Responsible Unit
Applications on Demand (EC3)
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the Applications on Demand (EC3) Support?

Give support to the EGI Long-Tail of Science users accessing the EC3 application to launch Virtual Elastic Clusters.

The EC3 development team provides user support through this support unit.

For which components does Applications on Demand (EC3) provide support?

For the EC3 application and all its components:

  • Infrastructure Manager.
  • CLUES.
  • Set of recipes used in the configurations.

Which quality of service (QoS) will you provide?

Medium.

Who will assign tickets to Applications on Demand (EC3) Support?

A ticket is usually assigned to the EC3 Support Unit by EGI 2nd level user support or directly by informed users or site admins.

Are tickets typically solved in Applications on Demand (EC3) Support or reassigned elsewhere?

Solved in EC3 Support

Who is responsible for Applications on Demand (EC3) Support?

The EC3 development team provides user support through this support unit.

What documentation is available on Applications on Demand (EC3) Support?

Technical documentation about EC3 is available at: http://ec3.readthedocs.io

What is the usual "Type of Issue" for the tickets of Applications on Demand (EC3)?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the Applications on Demand (EC3) team.

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