GGUS:DIRAC FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR DIRAC SUPPORT UNIT
Responsible Unit
DIRAC
Helpdesk 
GGUS (Operations Helpdesk by TPM)

Contents

What is the purpose of the DIRAC Support?

The purpose of the DIRAC support unit in GGUS is to handle problems associated to the EGI Workload Management (DIRAC4EGI) operations activity which include: handling user requests.

For which components does DIRAC provide support?

DIRAC supports for operations problems in Dirac for EGI activities.

Which quality of service (QoS) will you provide?

Medium

Who will assign tickets to DIRAC Support?

All GGUS tickets assigned to DIRAC SU either by TPM or directly by the users are handled through GGUS system.

Are tickets typically solved in DIRAC Support or reassigned elsewhere?

DIRAC supporters both resolve the matter and solve the ticket or they assign the ticket to another support unit.

Who is responsible for DIRAC Support?

Responsible for DIRAC SU are Dirac shifters which can be reached through dirac-support@mailman.egi.eu mailing list.

What documentation is available on DIRAC Support?

Documentation for DIRAC4EGI support is available at https://wiki.egi.eu/wiki/Workload_Manager wiki page.

What is the usual "Type of Issue" for the tickets of DIRAC?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the DIRAC team.

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