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FAQ FOR DIRAC SUPPORT UNIT
- Responsible Unit
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the DIRAC Support?
The purpose of the DIRAC support unit in GGUS is to handle problems associated to the EGI Workload Management (DIRAC4EGI) operations activity which include: handling user requests.
For which components does DIRAC provide support?
DIRAC supports for operations problems in Dirac for EGI activities.
Which quality of service (QoS) will you provide?
Who will assign tickets to DIRAC Support?
All GGUS tickets assigned to DIRAC SU either by TPM or directly by the users are handled through GGUS system.
Are tickets typically solved in DIRAC Support or reassigned elsewhere?
DIRAC supporters both resolve the matter and solve the ticket or they assign the ticket to another support unit.
Who is responsible for DIRAC Support?
Responsible for DIRAC SU are Dirac shifters which can be reached through email@example.com mailing list.
What documentation is available on DIRAC Support?
Documentation for DIRAC4EGI support is available at https://wiki.egi.eu/wiki/Workload_Manager wiki page.
What is the usual "Type of Issue" for the tickets of DIRAC?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the DIRAC team.
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