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FAQ FOR AppDB SUPPORT UNIT
- Responsible Unit
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the AppDB Support?
The EGI Applications Database stores information about tailor-made computing tools for scientists to use, and about the programmers and scientists who developed them. The applications and tools filed in AppDB are finished products, ready to be used on the European Distributed Computing Infrastructure (DCI). Storing pre-made applications means that scientists don't have to spend research time developing their own software. Thus, by storing pre-made applications and tools, AppDB aims to avoid duplication of effort across the DCI user communities, and to inspire scientists less familiar with programming into using the European Distributed Computing Infrastructure.
For which components does AppDB provide support?
Which quality of service (QoS) will you provide?
Who will assign tickets to AppDB Support?
Users questions and new feature requests are always welcome. Communication with our team could be realized using the GGUS system. The correct routing of the related GGUS ticket should be of responsibility of TPM. An alternative way of reaching us, is by sending an email to appdb-support [at] hellasgrid [dot] gr.
Are tickets typically solved in AppDB Support or reassigned elsewhere?
The tickets are typically solved by the AppDB support unit.
Who is responsible for AppDB Support?
Marios Chatziangelou (Task Leader), William Vassilis Karageorgos, iasa.gr
What documentation is available on AppDB Support?
What is the usual "Type of Issue" for the tickets of AppDB?
What if I have questions which are not dealt with by this FAQ?
- Please use this