GGUS:AAI SUPPORT FAQ
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FAQ FOR AAI SUPPORT SUPPORT UNIT
- Responsible Unit
- AAI SUPPORT
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the AAI SUPPORT Support?
This support unit provides both third level support for the EGI AAI Components (Check-in service) and tracking for the support requests submitted by users.
For which components does AAI SUPPORT provide support?
IdP/SP Proxy. Master Portal for the X509 provisioning. User registration service.
Which quality of service (QoS) will you provide?
Who will assign tickets to AAI SUPPORT Support?
Are tickets typically solved in AAI SUPPORT Support or reassigned elsewhere?
The ticket is either solved by the support unit or assigned to the other related support unit. Related support units are either the SU of the services using the EGI AAI for user authentication, in case the problem is on the service provider side, or the SU for the Online CA, in case the problem is on the token translation service.
Who is responsible for AAI SUPPORT Support?
EGI AAI Check-in Service Support team
What documentation is available on AAI SUPPORT Support?
Documentation is available at https://wiki.egi.eu/wiki/AAI
What is the usual "Type of Issue" for the tickets of AAI SUPPORT?
Authentication and Authorization
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the AAI SUPPORT team.
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