FAQ GGUS-New-Support-Unit-or-VO

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GGUS-New-Support-Unit



How can I register a new support unit?

For registering an Operations Centre please follow the instructions here.


Registering a new Support Unit (SU) in GGUS requires two steps to be done. The first step is to submit a request in the GGUS JIRA or the EGI RT requirements queue. Please provide a short description of the purpose of the new support unit in the request. Additionally a contact email address is required for further discussions. Alternatively you can submit a GGUS ticket describing your request. The GGUS development team will open, on your behalf a request in the GGUS JIRA or the EGI RT requirements queue for planning the effective date of your VO integration as a production GGUS SU. You will receive an automatic notification with the JIRA or RT ticket corresponding to your case. If you have questions about this process please contact ggus-info[atnospam]cern.ch.

If your request is accepted for implementation the second step is

How can I register a new VO?

In case you request to provide support for a VO via GGUS you don’t need to provide an FAQ. Instead please fill the VO-ID card if not done yet and tick the "GGUS dedicated user support" flag. After you have completed your VO-ID card the GGUS development team was notified about your wish to provide support to the users of your VO via GGUS. It is your responsibility to maintain your VO-ID card up-to-date with valid information about the supporters of your VO. Nevertheless please follow the instructions for setting up a mailing list below.

If your request is accepted for implementation the second step is

Please see also the WLCG twiki for additional information.

Who will decide on the registration request?

The decision on implementation of new support units is usually made within a small working group, discussing new request on a weekly phone meeting. Participants are the GGUS developers and a representative of the WLCG community.

Who will set up the mailing list for receiving ticket notification mails?

This mailing list has to be set up by the requester. Ticket notifications and reminders will be sent to this mailing list. Mailing list can be either set up

What are the requirements for setting up a mailing list?

What are the requirements for setting up a CERN e-group?

Where do I get the template for the FAQ wiki page?

The template for the FAQ wiki page is linked from the Support Unit FAQ page.

VO Support
If you represent a new VO and your request to join GGUS was submitted via operations portal you won't need to create an FAQ. Your VO-ID card at the operations portal should contain valid information about the supporters of your VO.

What if I have questions which are not dealt with by this FAQ?

Please submit a GGUS ticket.

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