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EGI-InSPIRE:NA3 Metrics Y1

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This page lists EGI-InSPIRE NA3 metrics for project year one (May 2010 - April 2011)

All NA3 metrics are available here


Activity level metrics

The following metrics were collected by the NA3 activity for the EGI-InSPIRE Quarterly Reports every three months :

Metric ID (scope) Metric Provider Task Comments/Explanation Initial value:
1/May/2010 - Q1
1/Aug/2010 - Q2 1/Nov/2010 - Q3 1/Feb/2011 - Q4 1/May/2011 - project review
M.NA3.1 Number of tickets with creation time within the specified timeframe N.Ferreira (GGUS link) TNA3.2/3 Query example 2416 2729 2986 ????
M.NA3.2 Number of GGUS tickets raised by users and resolved by NUST & UCST SUs N.Ferreira (GGUS link) TNA3.3 Query example 0 0
Note: User Support Team Units were not available in GGUS during these periods.
0 1 (The support team is not used in GGUS any more. NGIs have their own support teams. The metric is not reported from year 2.)
M.NA3.3 Number of GGUS tickets raised by users and resolved by UCST SU N.Ferreira (GGUS link) TNA3.3 Query example 0 0
Note:User Community Support Team unit was not available in GGUS during these periods.
0 1 (The metric is not reported from year 2.)
M.NA3.4 Time to resolve tickets:
  • Average time
  • Median time
N.Ferreira (GGUS link) TNA3.3 Reports to M.NA3.1, in day units. 14.8
11.8
7.5
4.9
14.4
8.2
25.9
17.9
M.NA3.5 Uptime of User Support websites:
  • Training
  • Application Database
  • VO Support Services
C.Devereux
M.Chatziangelou
I.Blanquer
TNA3.4
99%
99%
n.a.
99%
99%
n.a.
Note:The team still in the evaluation phase of VO support tools and does not operate tools yet.
pending
99%
Currently in wiki to be moved to www.egi.eu
99%
99%
  • 95%: LIP VO SAM instance (started operation on 01/02/2011)
  • 77%: UPV VO SAM instance (started operation on 06/04/2011)
M.NA3.6 Visitors to User Support websites:
  • Training
  • Application Database
  • VO Support Services
UCST for Training and AppDB
I.Blanquer for VO Services
TNA3.4 For training: "Unique pageviews" of training_marketplace from Google Analytics
For AppDB: "Visits" for appdb.egi.eu from Google Analytics
n.a.
4171
n.a.
2832
185
n.a.
pending
215
Currently in EGI Wiki, to be moved to www.egi.eu
206
1657
271
M.NA3.7 Number of VO Support Services:
  • Evaluated
  • Supported
  • Offered as service
I.Blanquer TNA3.4
7
1
0
12
1
0
4
3
1 (VO SAM)
2
5
2 (2 instances of the VO SAM)
M.NA3.8 Number of Applications in the AppDB:
  • Applications
  • Tools
  • Personal profiles
M.Chatziangelou TNA3.4/3
249
20
494
249
20
494
265
21
512
342
30
618
M.NA3.9 Number of Trainers in the Trainers database Not used any longer TNA3.4/3
57 57 57 57 (Note: Trainers' database is not supported any more. The metric is not reported from year 2.)
M.NA3.10 Number of Training Days delivered through NGI Training events R.McLennan (UCST) TNA3.4/3 (Training days, not trainee days!) 11 28 82
Note: There were a further 10 significant training events promoted by EGI. These ranged from MSc courses to non European events and have thus been excluded from this 'metric', though they serve to demonstrate EGI's growing influence.
14
M.NA3.11 Number of:
  • New/decommissioned VOs
  • Low/Medium/High Activity VOs
  • international VOs
TNA3.1 Including national VOs
On first day of quarter
On first day of quarter
10/0
13/23/27
85
10/1
19/20/28
89
3/0
17/22/28
92
3/6
11/26/25
95
3/0
22/16/30
98
M.NA3.12 Number of users (grouped by community and VO) C.Lorphelin TNA3.1 Not exact numbers. Some VOMS servers can be inaccessible at the time of capturing. The metrics have been refined and since May 1st numbers are extracted from the new portal. 12,409:
  • HEP 4799
  • Infrastructure 2438
  • LS 573
  • CC 429
  • AA 353
  • ES 269
  • Computer Science and Mathematics 24
  • Fusion 6
  • Multidisciplinary 1682
  • Others 1836
13,209:
  • HEP 5137
  • Infrastructure 2494
  • LS 571
  • CC 449
  • AA 308
  • ES 269
  • Computer Science and Mathematics 28
  • Fusion 9
  • Multidisciplinary 1850
  • Others 1871
13,848
  • HEP 5977
  • Infrastructure 1859
  • LS 747
  • CC 478
  • AA 342
  • ES 320
  • Computer Science and Mathematics 10
  • Fusion 16
  • Multidisciplinary 1987
  • Others 2112
12,984
  • HEP 5225
  • Infrastructure 1808
  • LS 735
  • CC 473
  • AA 339
  • ES 316
  • Computer Science and Mathematics 12
  • Fusion 15
  • Multidisciplinary 1974
  • Others 2089


18,271
  • HEP 7358
  • Infrastructure 2726
  • LS 887
  • CC 192
  • AA 498
  • ES 393
  • Computer Science and Mathematics 26
  • Fusion 85
  • Multidisciplinary 2508
  • Others 3598

Further information: - Sources to obtain GGUS metrics: https://gus.fzk.de/ws/ticket_info.php?ticket=63412


The MS304 "User Support Metrics" milestone document provides a discussion forum on the metrics that should be captured about user support. This document is formally updated in July 2011 (MS307), July 2012 (MS310) and July 2013 (MS313).

Project level metric

The following activity (NA3) metrics are aligned against the project’s objectives.

Project
Objectives
Objective
Summary
Metric Provider Target
Y1
May-Jul 2010 Aug-Oct 2010 Nov-Jan 2011 Feb-Apr 2011
PO4 Addition of new User Communities Number of users from non-HUC VOs (Can be calculated using M.NA3.12) N.Ferreira (UCST) 0
500
1500
3542
Computer Science and Mathematics (24);
Multidisciplinary (1682);
Other (1836)
3749
Computer Science and Mathematics (28);
Multidisciplinary (1850);
Other (1871)
4109
Computer Science and Mathematics (10);
Multidisciplinary (1987);
Other (2112)
4075
Computer Science and Mathematics (12);
Multidisciplinary (1974);
Other (2089)