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Notes to contributors

Assessment: (Provide an assessment of the delivery of services over the past year from a managerial perspective; highlight positive areas and areas for improvement; do not include future plans; text should be roughly 1-2 paragraphs)

Score: (assign a numerical score from 1 to 5 with a succinct explanation of what needs to be improved to increase your score – remove numerical description references upon completion) 1 = An unacceptable level of service was delivered

2 = A level of service that was below expectations was delivered

3 = An acceptable service level has been delivered

4 = A level of service that exceeded expectations was delivered, but there is scope for even further improvement

5 = An excellent service has been delivered that should be considered as best practice

Table 4: EGI Global task assessment:Central SAM monitoring services
# Name Assessment Score How to Improve
# Central SAM monitoring services During the last year CERN has deployed central databases to support the EGI distributed monitoring effort based on Nagios. The information stored in these databases is synchronized with local instances deployed in each NGI via messaging. These databases are running as a production service without any major downtime or unavailability during the reported period.

A MyEGI portal has also been deployed at CERN to visualize and extract the information about test results, service status and availabilities of NGI resources stored in the central databases.

4 The management of profiles to define the metrics and services to monitor could be enhanced through a web interface, as currently this is done manually in the central database.