EGI Core activities:2015-bidding Operations portal

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Contents


Go back to the EGI Core Activities Bidding page.


Introduction

EGI.eu provides a central portal for the operations community that offers a bundle of different capabilities, such as the broadcast tool, VO management facilities, a security dashboard and an operations dashboard that is used to display information about failing monitoring probes and to open tickets to the Resource Centres affected. The dashboard also supports the central infrastructure oversight activities. It is fully interfaced with the EGI Helpdesk and the monitoring system through messaging. It is a critical component as it is used by all EGI Operations Centres to provide support to the respective Resource Centres. Moreover the Operations Portal provides tools supporting security operations, VO management, broadcast, availability reporting.


Technical description

The Operations Portal provides different capabilities:

The architecture is composed of three modules:

Both MySQL and the web module are clustered to provide High Availability. Different instances of the services must be deployed to ensure HA. This service includes the following components.

Coordination

This activity is responsible for the coordination of the system operation and upgrade activities with those partners that are in charge of operating other systems that depend on it. Coordination with the EGI Operations is necessary to support the production of reports and to provide data views not available in the portal standard interfaces.

Operations

Maintenance

This activity includes:

Support

Support through the EGI helpdesk to the users of the service (EGI.eu, VO Managers, EGI CSIRT, Resource Centre and Operations Centres)s and to the operators of other depending systems.

Support hours: eight hours a day, Monday to Friday excluding public holidays of the hosting organization.

Service level targets

Minimum availability/reliability: 99%/99%

Response to incident records in GGUS within support hours: Medium (see https://wiki.egi.eu/wiki/FAQ_GGUS-PT-QoS-Levels#Medium_service)

Effort

Bids planning a total effort between 15 and 20 Person Months/year would allow these services and activities to be addressed appropriately.

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