EGI Core activities:2015-bidding Monitoring

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Contents


Go back to the EGI Core Activities Bidding page.


Introduction

Central systems are needed for accessing and archiving infrastructure monitoring results of the services provided at many levels (Resource Centres, Operations Centres and EGI.EU), for the generation of service level reports, and for the central monitoring of EGI.eu operational tools and other central monitoring needs.

Infrastructure operations require in some cases monitoring activities to be conducted centrally to support specific service and capability monitoring, like UserDN publishing in accounting records, GLUE information validation, and of software versions of deployed middleware.

Technical description

Monitoring (SAM) is distributed system supporting EGI/NGI operations. It provides remote monitoring of services, visualization of the service status, dashboard interfacing, notification system and generation of availability and reliability reports. The central monitoring services are needed to ensure the aggregation of all EGI metric results and the access to the data at a EGI-wide scope through the central ARGO user interface. These results are exposed through the central ARGO web service and its programmatic interface (XML & JSON supported). On top of that, the ARGO Reporting System generates monthly availability reports about sites and operational tools for use of the service owners. In addition to the central services described above, the activity provides also:

Coordination

This activity is responsible for the coordination of the system operations and upgrade activities with those partners that are in charge of operating other systems that depend on it.

Operations

Maintenance

This activity includes:

Support

Support through the EGI helpdesk about the functionality of the service and the monitoring data gathered.

Support hours: eight hours a day , Monday to Friday – excluding public holidays of the hosting organization.

Service level targets

Effort

Bids planning a total effort between 20 and 24 Person Months/year would allow these services and activities to be addressed appropriately.

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