EGI Core activities:2015-bidding Long tail
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- Service name: Activities and services for the long tail of science
Small research collaboration lacking ICT resources and tools need dedicated processes and support systems to easily gain access to services and expertise provided at a European level. The EGI services for the long tail of science aim at reducing the entry barriers by streamlining activities like user management, resource allocation and SLA negotiation.
This activity will run the processes that are implementing the resource allocation and the long tail of science platform. The processes are:
- Resource Allocation from a EGI centrally managed resource pool of resources, and Service Level management via the support of the e-GRANT tool
- User management for the long tail of science platform: validation of the user affiliation and user suspension when service quotas are exceeded.
This activity is responsible for requirements gathering from user communities and EGI Participants and for the coordination of the provisioning of services and community tools by virtual research communities and EGI participants .
- Operation of the e-grant tool
The provisioning of expertise and technical human support via the EGI Helpdesk and the additional support channels offered by the EGI long tail of science platforms.
Service level targets
Response to incident records in GGUS within support hours: Medium (see https://wiki.egi.eu/wiki/FAQ_GGUS-PT-QoS-Levels#Medium_service)
Bids planning a total effort of 4 Person Months/year would allow these services and activities to be addressed appropriately.