EGI Core activities:2015-bidding Long tail

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Contents


Go back to the EGI Core Activities Bidding page.

Introduction

Small research collaboration lacking ICT resources and tools need dedicated processes and support systems to easily gain access to services and expertise provided at a European level. The EGI services for the long tail of science aim at reducing the entry barriers by streamlining activities like user management, resource allocation and SLA negotiation.

Technical description

This activity will run the processes that are implementing the resource allocation and the long tail of science platform. The processes are:

Coordination

This activity is responsible for requirements gathering from user communities and EGI Participants and for the coordination of the provisioning of services and community tools by virtual research communities and EGI participants .

Operations

Support

The provisioning of expertise and technical human support via the EGI Helpdesk and the additional support channels offered by the EGI long tail of science platforms.

Service level targets

Response to incident records in GGUS within support hours: Medium (see https://wiki.egi.eu/wiki/FAQ_GGUS-PT-QoS-Levels#Medium_service)

Effort

Bids planning a total effort of 4 Person Months/year would allow these services and activities to be addressed appropriately.

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