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WI05 Unresponsive NGI escalation

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EGI Infrastructure Operations Oversight menu: Home Operations Team Regional Operators (ROD) 

Escalation procedure in case of unresponsive NGI

In case of not responding NGI:

  1. 1st notification in GGUS
  2. (after a week) 2nd notification + NGI manager list (from GOC DB) in 'Involve others' in GGUS
  3. (after a week) email to
  4. Operational escalation by Malgorzata K
  5. Political escalation by Peter S