Difference between revisions of "WI05 Unresponsive NGI escalation"

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#Send an email to NGI managers mailing list and to each of NGI managers and ask for action (email can be taken from [http://tinyurl.com/724emw5 GOC DB - NGIs List] or in Dashboard)  
 
#Send an email to NGI managers mailing list and to each of NGI managers and ask for action (email can be taken from [http://tinyurl.com/724emw5 GOC DB - NGIs List] or in Dashboard)  
 
#Make a phone call to NGI manager (phone number can be found in GOC DB - look at given NGI's detailes - do not forgot about time zones ;) . If first one was unsuccesful please make a second call.  
 
#Make a phone call to NGI manager (phone number can be found in GOC DB - look at given NGI's detailes - do not forgot about time zones ;) . If first one was unsuccesful please make a second call.  
#Mail to COO with full report about the situation.
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#Set the ticket assigned to NGI to unsolved and create a new ticket to COO with full report about the situation.
  
 
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Revision as of 10:06, 31 May 2012

In case of not responding NGI, COD should:

  1. Send an email to NGI managers mailing list and to each of NGI managers and ask for action (email can be taken from GOC DB - NGIs List or in Dashboard)
  2. Make a phone call to NGI manager (phone number can be found in GOC DB - look at given NGI's detailes - do not forgot about time zones ;) . If first one was unsuccesful please make a second call.
  3. Set the ticket assigned to NGI to unsolved and create a new ticket to COO with full report about the situation.