Difference between revisions of "WI05 Unresponsive NGI escalation"

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In case of not responding NGI, COD should:<br>  
 
In case of not responding NGI, COD should:<br>  
  
#Send an email to NGI managers and ask for action (email can be taken from [http://tinyurl.com/724emw5 GOC&nbsp;DB - NGIs List])  
+
#Send an email to NGI managers mailing list and to each of NGI managers and ask for action (email can be taken from [http://tinyurl.com/724emw5 GOC&nbsp;DB - NGIs List])  
 
#Make a phone call to NGI&nbsp;manager (phone number can be found in GOC&nbsp;DB&nbsp;- look at given NGI's detailes - do not forgot about time zones&nbsp;;) )
 
#Make a phone call to NGI&nbsp;manager (phone number can be found in GOC&nbsp;DB&nbsp;- look at given NGI's detailes - do not forgot about time zones&nbsp;;) )
  
 
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Revision as of 09:07, 28 May 2012

In case of not responding NGI, COD should:

  1. Send an email to NGI managers mailing list and to each of NGI managers and ask for action (email can be taken from GOC DB - NGIs List)
  2. Make a phone call to NGI manager (phone number can be found in GOC DB - look at given NGI's detailes - do not forgot about time zones ;) )