Difference between revisions of "WI05 Unresponsive NGI escalation"

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(Created page with "#mail #phone call")
 
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#mail
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In case of not responding NGI, COD should:<br>
#phone call
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#Send an email to NGI managers and ask for action (email can be taken from [https://goc.egi.eu/portal/index.php?Page_Type=Table&query=Get_ROCs&parameters[]=NAME&start_row=0&end_row=100&Title=NGIs/ROCs GOC&nbsp;DB - NGIs List])
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#Make a phone call to NGI&nbsp;manager (phone number can be found in GOC&nbsp;DB&nbsp;- look at given NGI's detailes - do not forgot about time zones ;) )
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<br>

Revision as of 11:07, 17 May 2012

In case of not responding NGI, COD should:

  1. Send an email to NGI managers and ask for action (email can be taken from [=NAME&start_row=0&end_row=100&Title=NGIs/ROCs GOC DB - NGIs List])
  2. Make a phone call to NGI manager (phone number can be found in GOC DB - look at given NGI's detailes - do not forgot about time zones ;) )