Alert.png The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.

Difference between revisions of "WI05 Unresponsive NGI escalation"

From EGIWiki
Jump to navigation Jump to search
m (moved Grid operations oversight/WI05 to WI05 unresponsive NGI escalation: Wiki space review (RT 4614))
(No difference)

Revision as of 16:36, 7 December 2012

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


EGI Infrastructure Operations Oversight menu: Home EGI.eu Operations Team Regional Operators (ROD) 

Escalation procedure in case of unresponsive NGI

In case of not responding NGI, COD should:

  1. Send an email to NGI managers mailing list and to each of NGI managers and ask for action (email can be taken from GOC DB - NGIs List or from Dashboard)
  2. If no answer after 3 working days, make a phone call to NGI manager (phone number can be found in GOC DB - look at given NGI's detailes - do not forgot about time zones ;) . If first one was unsuccesful please make a second call.
  3. If that doesn't help, set the ticket assigned to NGI to unsolved and create a new ticket to COO with full report about the situation.