Difference between revisions of "WI05 Unresponsive NGI escalation"
Jump to navigation
Jump to search
imported>Krakow |
|
(No difference)
|
Revision as of 14:47, 26 November 2014
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
EGI Infrastructure Operations Oversight menu: | Home • | EGI.eu Operations Team • | Regional Operators (ROD) |
Escalation procedure in case of unresponsive NGI
In case of not responding NGI:
- 1st notification in GGUS
- (after a week) 2nd notification + NGI manager list (from GOC DB) in 'Involve others' in GGUS
- (after a week) email to operations@egi.eu
- Operational escalation by Malgorzata K
- Political escalation by Peter S