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WI03 RC and RP OLA violation report followup
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Under Construction
This page describes steps which should be taken by COD shifter to follow availability/reliability issues.
When GGUS ticket about availability/reliability metrics is assigned to COD:
- add ticket url to Availability and reliability internal procedure for COD tickets page
- review Ava/Rel report and prepare following lists:
- CASE 1: sites for suspension (Look at two previous months in AR report and the current one. If all are below 50% then sites qualifies for suspension.)
- CASE 2: sites to be asked for explanation (below 75% for reliability and 70% for availability)
- Generate child tickets for both lists
- for CASE1: when explanation was provided and is found satisfactory, set child ticket to 'verified' status
- When the deadline (7 working days) expired:
- suspend in GOC DB sites qualified for suspension
- prepare summary report of explanations (it should be placed in parent ticket):
- sites which are not responsive
- sites which provided not satisfactory explanation
- ROCs/NGIs which are not responsive